Support
Last updated Aug 23, 2026
Write to support@thirdplan.ai — signed in or not — and a person answers. The questions we get most, answered here first:
My pass won't scan
Every pass carries a typed code under the QR. Staff can enter it by hand, or take it read out over the phone. Passes work offline — bad wifi at the venue changes nothing.
I want a refund
Open the pass under your purchases and use Request refund. Inside the 14-day window and unredeemed, it is self-serve and immediate; the money lands back on your card in 5–10 days. Outside the window, write to us and we will see what is possible.
How do I become a member?
By invitation: a member shares a code with you, and you redeem it at thirdplan.ai/invitation. No code? You can request access — members are approved individually.
I run a business and want in
Partnerships start with a conversation, not a signup form. Write to partners@thirdplan.ai with what you would open to members, and we will come back to you.